At Chennai Masala, customer satisfaction is our priority.
Returns
Due to the nature of food products, we do not accept returns of opened or used products.
A return request may be accepted only if:
- The product is damaged during transit.
- You receive the wrong product.
- The product packaging is damaged or tampered with.
Return Request
Please report the issue within 48 hours of receiving your order by providing:
- Order Number
- Photos of the product
- Photos of the package
Refunds
After verifying your request, we will process your refund within 5–7 business days. The refund will be credited to your original payment method.
Replacement
If eligible, we may offer a replacement product instead of a refund, depending on product availability.
Non-Returnable Items
- Opened food products
- Used products
- Products damaged due to customer handling
- Orders cancelled after dispatch
For any assistance, please contact our customer support team.